Frequently Asked Questions (FAQ)
Frequently Asked Questions
Here are answers to the most common questions our customers ask. If you still need help, feel free to contact us.
1. How long does delivery take?
We typically deliver within 5–10 business days depending on your location. You will receive a tracking number once your order is shipped.
2. How can I track my order?
Once your order is shipped, we will send you a tracking link via email. You can use that link to track your order in real time.
3. What is your return policy?
We offer a 30-day return policy on all products. Items must be unused and in their original packaging. Please contact us at multidesiressofficial@gmail.com to initiate a return.
5. Can I cancel or change my order?
You can cancel or modify your order within 24 hours of placing it. After that, the order may already be processed and we may not be able to make changes.
6. My item arrived damaged. What should I do?
We're sorry to hear that! Please take a photo of the damaged item and email us at multidesiressofficial@gmail.com within 48 hours of delivery. We will resolve it as quickly as possible.
7. Do you offer Cash on Delivery (COD)?
Please check the available payment options at checkout. For further queries about payment, feel free to contact us directly.
Still have questions? We're happy to help — Contact Us anytime! 💜
